Once your order ships, we’ll automatically email you a tracking number along with a link to follow your package’s progress. If you don’t see the email, check your spam folder or contact our customer service team— we’re happy to resend the tracking information anytime.

If your order arrives damaged or defective, please contact us at kllene.help@gmail.com within 48 hours of delivery. Include your order number and photos of the issue so our team can quickly review and resolve it. We’ll arrange a replacement or provide the appropriate next steps to make things right.

To begin a return or exchange, please email our customer service team at kllene.help@gmail.com with your order number and the item you’d like to return. Most items are eligible for return within 30 days if they’re unused and in original condition. Once we receive your request, we’ll provide the return instructions and shipping details. Please note that change-of-mind returns may require the customer to cover return shipping.

Unfortunately, opened products without a manufacturing defect are not eligible for return.

For safety and hygiene reasons, we cannot accept returns or refunds for items that have been opened or used, even if they did not suit your skin. This policy ensures that all customers receive products that are fresh, uncontaminated, and safe to use.

If you have questions about ingredients or suitability for your skin type before purchasing, our support team is always happy to help at kllene.help@gmail.com

Yes, you can request an exchange if you selected the wrong shade. As long as the item is unused and in its original packaging, you may request an exchange within 30 days of your purchase. Please email kllene.help@gmail.com with your order number and the shade you’d like instead. Please note that exchanges due to change of mind may require the customer to cover return shipping costs.

Orders typically process within 1 business day, and standard delivery usually arrives within 2–7 business days, depending on your location and the carrier. Please note that holidays, weather, or high-volume periods may cause occasional delays. If you need help tracking your order, our support team is always here to assist.